Privacy Policy

(last updated 22nd January 2021)

This privacy policy describes how, why, and where we collect, use and share your information when you contact us, use our services, purchase a services from us, or otherwise interact with us. Our website address is https://transcriptionsunlimited.co.uk. You can find ways to contact us at the bottom of this page.

This privacy policy does not apply to the practices of any third parties that we do not own or control.

What personal data we collect and why we collect it

To use our services you may provide us with the following information, including:

• Your name
• An email address
• A postal address
• Payment information
• Details of the service that you have requested
• Any additional information you choose to provide us with if necessary to my business (for instance submitting a comment or contact form)

We rely on a number of legal bases to collect, use and share your information, including:

• as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
  when you have provided us with your express consent, which you may revoke at any time, such as by signing up to our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services;

Comments & reviews

When visitors leave comments or reviews on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. For more information you can view the Gravatar service privacy policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you fill out our contact form you provide us with your full name, email address, and any other personal information you feel is necessary for the service you require. We retain this information for only as long as it’s necessary to provide you with a satisfactory response. We do not use this information for marketing purposes.

Who on our team has access

Members of our team have access to the information you provide us:

• Purchase order information like what service was purchased, when it was purchased and where it should be sent, and
• Client information like your name, email address, and billing and postal information

Our team members have access to this information to help fulfill services, process payments, and refunds and support you.

What we share with others

Information about our customers is very important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Payments

When you place an order for one of our services you provide your full name, email address, physical address, and payment information. We accept payments through XXXXXXX. When processing payments, some of your data will be passed to our Bank, including information required to process or support the payment, such as the purchase total and billing information.

Service providers

We may engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws

We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Video

Our website may use features provided by the Vimeo or YouTube video portals.

If you visit one of our pages featuring a video plugin, a connection to that video portal server is established. Here the server is informed about which of our pages you have visited. In addition, they will receive your IP address. This also applies if you are not logged in to the video service when you visit our plugin or do not have an account. The information is transmitted to a server in the US, where it is stored.

If you are logged in to your account, they allow you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your account.

For more information on how to handle user data, please refer to the video service provider's Privacy Policy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Analytics

This website also collects data through Google Analytics and Cookies. More information about the cookies our website collects can be found below in the Cookie Policy section, including how to turn off Cookies.

If you wish to opt out of analytics tracking on this site you will need to download and install the Google Analytics Opt-out Browser Add-on which can do downloaded here: https://tools.google.com/dlpage/gaoptout
Google Analytics Terms of Service here: https://www.google.com/analytics/terms/us.html

Transfers of Personal Information Outside the EU:

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
• Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Data retention

If you leave a comment or review, the comment or review and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We retain your personal information only for as long as necessary to provide you with our services. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.

If you have an account on this site or have left comments or form submissions, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have the rights to change, restrict our use of, or delete your personal information. In absent exceptional circumstances (like where we are required to store data for legal reasons) we will delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, I, xxxxx (business owner), am the data controller of your personal information. If you have any questions or concerns, you may contact us at:

Transcriptions Unlimited
Spurway Cottage
Oakford, nr Tiverton
Devon
EX16 9ET

Email: info@transcriptionsunlimited.co.uk

Cookie Policy

(last updated 22nd January 2021)

Cookies and how they benefit You

This website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

These cookies help us:

• Make our website work as you’d expect
• Improve the speed/security of the site
• Allow you to share pages with social networks like Instagram
• Continuously improve our website for you
• Make our marketing more efficient

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Pay sales commissions

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below. However, doing so will likely mean that this site will not work as you would expect.

Website function cookies

If you leave a comment or review on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment or review. These cookies will last for one year.

Third party functions

Our site, like most websites, includes functionality provided by third parties. Our site includes the following which use cookies:

• Google Analytics

Disabling these cookies will likely break the functions offered by these third parties.

Visitor statistics cookies

We use cookies through Google Analytics to compile visitor statistics such as your device's unique identifier, the IP address of your device, location data, your operating system, the type of internet browser you are using, usage information, and diagnostics information.

All of this information is used to improve our products and services and to monitor our website's reach. More information about Google Analytics and the type of information it gathers and uses can be found in their Privacy Policy.

Turning cookies off

Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls and to exercise your cookie preferences, visit your browser or device’s help material. Doing so however will likely limit the functionality of this website and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so-called “spyware”. Rather than switching off cookies in your browser, you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.